Terms and Conditions | Giftcampaign.co.uk
These conditions regulate the service provided on this website by Gift Campaign S.L., with address at C/Pallars 99, floor 2, offices 24 and 27. 08018, Barcelona (Spain) and with CIF B-66221490 (hereinafter, “Gift Campaign"), to the client or user (hereinafter, "the client" or "user") as well as the use thereof. Both browsing the online store and purchasing any of the products offered therein imply acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use, which Gift Campaign agrees to. Gift Campaign undertakes to make them available to you by publication on this website so that you can consult them. Also, in addition to this information, you can see our Cookies policy and Privacy policy.
Gift Campaign may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications on its website so that they can be be known by users, and keeping a record of the date of said modifications, always respecting current legislation and regulations. The products offered on this website, and more specifically prices, features, promotions and any other type of information, may vary without prior notice. All modifications will take effect from the date of their publication on this website.
1. Customer Service
For any type of doubt, query or suggestion, you can send us your comments by email, or by mail:
- Gift Campaign, S.L.
- 5th Floor, The Grange, 100 High Street, Southgate
- N14 6BN London
- Email: support@giftcampaign.com
The languages available are Spanish and English. Hours (weekdays): Monday to Friday 09:00 to 17:00 (Spanish local time).
In any case, if you have any questions about the purchasing process or the characteristics of Gift Campaign products, you also have the possibility of consulting our FAQ, which can help you answer your questions easily.
2. Products sold
All of our products are products that we customise according to the specifications that you provide us. All products for sale are subject to availability and acceptance of the order by Gift Campaign. Gift Campaign reserves the right to modify the specifications of any of the products without prior notice. All modifications will take effect from the date of publication on our websites.
Gift Campaign endeavours to illustrate and describe as accurately as possible the colours of the products that appear on its websites and quotes, but cannot guarantee that the colours of the products supplied correspond exactly to those displayed on your monitor. Special offers, promotions or discounts are valid until the date indicated in each case, or while stocks last.
3. Purchase procedure
To place an Order, you must contact our customer service. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract, which Gift Campaign, SL. will make available to the client by publication on this website so that they can consult them.
The products purchased by users may be displayed on the Gift Campaign website for strictly advertising purposes.
3.1 Order
No order will be deemed accepted by Gift Campaign unless and until it is unconditionally confirmed by Gift Campaign in the order confirmation. Gift Campaign reserves the right to reject any order without the obligation to state its reasons. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.
Our customer service will request the personal data that will be incorporated into our database in order to be able to process the order by Gift Campaign and to facilitate the making of new purchases. In the same way, you will be able to access your personal data. Remember that personal data must be indicated exactly to avoid confusion or incidents in the shipping of the purchased item(s). Additionally, if you request it, you will receive by mail and/or e-mail information and publications related to the Gift Campaign.
The customer can personalise each product with an image, logo or text. In the case of personalisation with an image or logo, the client has the obligation to provide reproducible material that is, in the opinion of Gift Campaign, of good quality. Gift Campaign tries to illustrate and describe as precisely as possible the result of the personalisation in its quotes and in the printing proof, so that this works as proof to the client of its compliance.
Each order that includes personalisation is reviewed by Gift Campaign and/or its suppliers. Gift Campaign reserves the right to adapt the personalisation designs if the printing process requires it. In this case Gift Campaign will send a final proof by email to the client for their approval.
There may be slight differences between the printed products and the proof shown on the screen, or sent by email, without limitation, tones, logos and/or dimensions, without this being recognised as a defect by Gift Campaign.
Products delivered by Gift Campaign SL are subject to a recognised tolerance of plus or minus 5% in size, weight, quantities, grammage per square metre and size specifications. The same applies to minor imperfections such as stains, seams, finishes, etc.
3.2 Prices and Currency
The price of each product will be the one stipulated at all times in the proposal, except in the case of obvious error. The prices published by Gift Campaign on their websites exclude taxes (VAT) and shipping costs, which will be added to the total amount due.
VAT is added based on the final price of the order, with the rate applicable in each country. The customer will be responsible for any other taxes applicable in the territory to which the products are shipped.
Gift Campaign, presents and sells products in Pounds Sterling. Payment must be made by bank transfer or credit or debit card. Other payment options will not be admitted.
The customer undertakes that all details provided to Gift Campaign for the purposes of the order and its delivery are correct, that the chosen payment method is arranged by the customer and that there are sufficient funds or credit available to cover the total cost of the order products. Gift Campaign reserves the right to obtain validation of the Buyer's credit or debit card or bank transfer prior to accepting and/or shipping the customer's order.
3.3 Delivery
The client accepts that the shipping conditions are FOB (Free on Board) starting point and the transfer of risks and expenses to the client occurs at the time the order is delivered to the transport company.
To avoid delivery incidents (wrong addresses, inability to find someone at home, etc.), it is essential to correctly provide your information and contact telephone numbers. If the customer unfairly fails to accept delivery of the products, or fails to provide information or instructions, or otherwise fails to offer the necessary cooperation to receive delivery of the products and/or the provision of services, Gift Campaign has no obligation to refund the price and will have the right to adopt all measures it deems appropriate for this purpose (for example, storage with third parties) at the customer's expense and risk.
Gift Campaign will endeavour to process the order and manufacture the products within the timeframe specified for each item. The delivery times of the products mentioned by Gift Campaign are merely indicative. Delivery times are not essential to the contract and Gift Campaign will not be liable for any loss or expense incurred by the customer as a result of delay in delivery of the products, for whatever reason. Gift Campaign reserves the right to deliver products at different times. If the entire order is delivered in different instalments, each delivery will constitute a separate contract. The Buyer cannot withdraw from the contract (in its entirety) if Gift Campaign is unable to fulfil one or more of the deliveries, or if the customer has a claim in relation to one or more of the deliveries.
3.4 Samples
Purchase of Samples with Promotional Intent
We offer on our website the option of purchasing a sample at a special price. The purpose of these samples is to allow our customers to evaluate the quality and suitability of our products before making a full purchase. Therefore, a limit of up to 4 sample units of the same product per customer is established.
Responsible Use of Sample Orders
We reserve the right to cancel any sample order that we believe has been placed abusively or fraudulently. Any misuse of this service, including placing multiple orders with the intention of obtaining products at a low price, will be considered abuse and will result in the cancellation of the corresponding order.
4. Withdrawal, changes and returns
The products sold are absolutely personalised products, according to the needs and instructions of the users, for which reason Gift Campaign will not be able to accept changes or returns, nor the withdrawal of the purchase by the user.
Therefore, once the purchase procedure has been completed and the order accepted by us, you will not be able to withdraw from the contract. This provision does not affect other rights recognised by the consumer by current legislation.
Products purchased without personalisation can be returned within 14 calendar days of receiving the product. The possible logistical costs of transportation and return will be borne by the customer.
For hygiene reasons, returns of personalised and non-personalised products will not be accepted in products from the “Company Protection & Health” collection.
5. Return of defective products
The customer must inspect the products upon delivery to identify any visible shortfalls and/or defects. In cases where you consider that the product does not comply with what is stipulated in the contract, you must contact us immediately at the email support@giftcampaign.com indicating the order number as well as the damage suffered and a photograph of it and we will tell you how to proceed and the place where, if applicable, you can return the product depending on the situation of the delivery address.
We will proceed to carefully examine the returned product and will inform you by e-mail, within a reasonable period, if it should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 working days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The customer may not under any circumstances file a complaint against Gift Campaign in the event that, upon delivery, the products have been, in whole or in part, consumed, treated or processed, or combined with other products, not including installation by part of Gift Campaign or on its behalf.
The client cannot make any complaint regarding those characteristics of the product that he has already been able to verify through the final test sent via email by Gift Campaign before making the purchase.
6. Force Majeure
In the event of force majeure on the part of Gift Campaign, Gift Campaign will have the right to suspend the execution of the contract, or, at its option, to partially or completely dissolve the contract, without having the obligation to compensate the client.
Force majeure on the part of Gift Campaign is in any case, without limitation, any circumstance that has the consequence that common sense cannot require Gift Campaign to comply with the agreement, circumstances such as in any case include transportation problems, any failure, in whole or in part, of Gift Campaign's suppliers, any failure, in whole or in part, of third parties contracted by Gift Campaign to implement the agreement, restrictive government measures of any nature, including failure to obtain a necessary permit, the anomaly or interruption of the supply or availability of any energy source, the anomaly or interruption of the operation of any public utility company, the anomaly, interruption or termination of the supply of raw materials, semi-finished products and/or final products , as well as any circumstance that Gift Campaign logically could not have foreseen and in which Gift Campaign cannot influence.
7. Liability and disclaimer
Except as otherwise expressly provided in these conditions, our liability in relation to any product purchased will be strictly limited to the purchase price of such product.
8. Intellectual property
The client declares that he is the owner of all rights, including intellectual property rights, over the logos and/or images chosen by you to personalise your product. In the event that you are not the owner of all rights, you declare that it has express authorisation from its owner for its use. Gift Campaign will under no circumstances be liable to third parties for claims of any kind related to copyright or intellectual property.
The client will indemnify Gift Campaign against any claim by third parties as a result of the breach of an intellectual property right in respect of the manufacture, delivery or use of a product or service made or provided in accordance with the client's specifications. Such compensation will also apply if Gift Campaign must change an existing item or work at the client's instruction.
Gift Campaign will not be responsible, in any case and under any circumstances, for violations of such rights that the client or any third party may commit.
9. Written communications
The applicable regulations require that part of the information or communications we send you be in writing. Validation of the order by the client expressly implies knowledge and acceptance that most of said communications with us are electronic. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognised by law.
10. Partial nullity
If any of these conditions or any provision of a contract are declared null and void by a final resolution, by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
11. Protection of personal data
In compliance with the Organic Law on Data Protection and Guarantee of Digital Rights, we inform you that we process the information you provide us with the purpose of providing you with the requested service and billing it. Explicit consent constitutes legitimacy for the processing of your data. Your data will be part of our database for the time necessary to comply with the service or legal provisions. Recipients: The data will not be transferred to third parties except in cases where there is a legal obligation and/or to provide the requested service. Rights: You can revoke consent and exercise your Rights to access, rectify, oppose, limit, port and delete data before the data controller; in addition to going to the competent control authority (AEPD).
12. Law and competent jurisdiction
The use of our website and product purchase contracts will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognises you as such.
These General Contract Conditions are those in force as of January 1, 2016.