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Recommendations On Buying Hotel Merchandise
The 5 Essentials Every Guest Should Have in Their Room
- Bathrobe and/or Towels – These are must-haves, and it’s crucial to provide enough towels for the face, body, and hair. No guest wants to reuse a damp towel for multiple purposes. High-quality, soft towels—especially with your logo—enhance the guest experience and reinforce your brand.
- Cups or Glasses – Essential for water, coffee, or tea, these items are often paired with a small selection of beverages. Using branded hotel merchandise, such as customised mugs or glassware, creates a professional and polished impression.
- Slippers – While not a necessity, they are a welcome addition, particularly if guests forget to bring their own. If your hotel has a spa, branded slippers featuring your logo add a luxurious touch while promoting your brand.
- Basic Hygiene Set – Manicure kits, toothbrushes, combs, and lip balms show that you care about your guests' needs. Offering these as part of your hotel merch collection can elevate the overall experience.
- Welcome Gift – First impressions matter, and a small welcome gift can set the right tone. Branded hotel products such as personalised chocolates, keyrings, or tote bags create a memorable experience while subtly promoting your hotel.
How to Impress a Guest
Comfort is a key factor in hospitality, but going the extra mile makes a lasting impact. Here’s how to enhance guest satisfaction:
Personalised Welcome – A handwritten note alongside a small piece of branded hotel merchandise, such as a branded pen or notepad, makes guests feel valued from the moment they arrive.
Local Insights – While travel websites highlight the most popular spots, your hotel can provide insider tips on hidden gems, helping guests plan their perfect itinerary.
Evening Activities – Since guests spend their days sightseeing, consider hosting an evening event such as a themed dinner, wine tasting, or live music to enhance their stay.
Family-Friendly Touches – Many guests travel with children. Offering colouring books, activity packs, or a small toy as part of your hotel merchandise can make a big difference in their experience.
How to Attract Guests to a Hotel: Ideas to Increase Bookings
Utilise Online Platforms – A strong social media presence and email marketing can encourage spontaneous bookings, especially when showcasing unique branded hotel products that enhance the guest experience.
Flexible Cancellation Policies – Guests value flexibility, and offering a reasonable cancellation policy can encourage bookings by reducing risk.
Extended Check-in and Check-out – Allowing flexibility with arrival and departure times gives guests more control over their itinerary.
Complimentary or Affordable Breakfast – Guests appreciate the convenience of hotel dining, but pricing matters. Including breakfast in the booking or offering it at an attractive rate can increase reservations.
Exclusive Experience Packages – Partner with local businesses to offer experiences like guided tours, bike rentals, or spa days. Providing these as part of a branded hotel merchandise package can add value.
Corporate Event Facilities – If possible, provide spaces for business meetings or conferences. Offering branded hotel merchandise such as notebooks, pens, and water bottles for corporate guests enhances professionalism and brand visibility.
Recommended Welcome Gifts for Hotel Guests
- Sweets – Chocolates, biscuits, or sweets are a classic touch. Customising them with your logo as part of your branded hotel merchandise makes them even more memorable.
- Wellness Products – Branded hotel products like candles, bath salts, or personal care kits create a spa-like experience and show that you prioritise guest well-being.
- Seasonal Essentials – Depending on the location and weather, umbrellas or fans can be thoughtful gifts. Offering these as part of your hotel merch ensures guests stay comfortable while promoting your brand.
- Local Discount Vouchers – Partner with nearby businesses to offer discounts on attractions, restaurants, or services. Presenting them in a branded hotel folder adds a professional touch.
Finally, with more people travelling with pets, branded pet-friendly hotel merchandise, such as a collapsible water bowl or a small treat, can be a great addition for guests with furry companions.
Enhancing Your Hotel’s Corporate Image
Building a strong brand is essential in the hospitality industry. In addition to excellent service, here’s how you can reinforce your hotel’s identity:
Branded Aesthetics – The hotel’s décor, furniture, and staff uniforms should align with your branding. Offering cohesive, high-quality branded hotel merchandise enhances professionalism.
Encouraging Guest Reviews – A great stay leads to positive reviews. Gifting small branded hotel products at check-out can encourage guests to share their experiences online.
Frequently Asked Questions About Hotel Merch
What types of hotel merchandise do you offer?
We provide a wide selection of hotel merchandise, including essential in-room items such as hairbrushes, soaps, towels, slippers, and toiletry bags. For younger guests, we offer personalised plush toys and sweets. Additionally, we have practical accessories like universal plug adapters for international travellers.
Do you offer branded hotel products for staff?
Yes! To maintain a professional image, we offer branded hotel products such as corporate shirts, polo shirts, and lanyards for staff identification. Other useful items include reusable water bottles, logo keyrings, pens, and even computer mice for office use.
Do you offer eco-friendly branded hotel merchandise?
Yes! We provide a variety of sustainable options, including vegan soap and shampoo sets, bamboo toothbrushes, compostable cups, and organic cotton towels. These eco-conscious choices align with the growing demand for sustainable hospitality solutions.
What should I consider when choosing branded hotel merchandise?
When selecting branded hotel merchandise, focus on practicality so guests can continue using the items at home, increasing brand visibility. Choose products related to travel or hospitality for easy brand association. Prioritise high-quality materials to create a positive impression, and ensure attractive presentation, such as personalised gift bags.
How can hotel merch improve the guest experience?
Providing well-chosen hotel merch enhances guest satisfaction by making them feel valued and cared for. It also helps your hotel stand out in a competitive market, encourages repeat visits, and increases the likelihood of positive online reviews, boosting your reputation.
What are the delivery times for hotel merchandise?
We offer free standard delivery within the United Kingdom, with an estimated lead time of 6-8 days from virtual sample approval. Express shipping is available for select products at an additional cost. Delivery times may vary by item, so we recommend checking individual product details.