Frequently asked questions

Can I place an order as an individual?

Yes. Whether you are purchasing on behalf of a company or as an individual, you can buy the merchandise you need from Gift Campaign, with or without customisation. Please note that we require a minimum order quantity for each purchase.

Can you send one of your sales representatives to my office?

We do not conduct sales visits as our purchasing process is 100% online. You can find all the information about our products on our website. Additionally, our Customer Support team is available to advise you on anything you need, with no obligation.

Why are prices lower as the quantity increases?

Each production involves a fixed cost to set up the printing machines. This is why the higher the quantity of your order, the lower the price per unit, as these costs are spread across a larger number of items. Additionally, we offer special discount prices as the order quantity increases.

What payment options are available for purchasing your products?

With Gift Campaign, you can choose between bank transfer or card payment (Visa, Mastercard), processed through the secure payment platform Stripe.

How can I check the status of my order?

Our Customer Support team will proactively inform you about the status of your order. When it leaves the factory, you will receive an email with a tracking code that allows you to see the location of your order at any time during the shipping process.

Is it possible to repeat a previous order?

Yes! To do so, you just need to provide us with the order number you wish to repeat. You can contact us through our usual channels (email, phone, or through the contact form on the website) with that number so we can process the new order.

Can I see the product before printing to check the quality of the materials?

Yes. To ensure you know exactly what the product is like, we can send you a physical sample without printing. This way, you can see if the size, colour, and format are suitable for your brand.

If the product I want is out of stock, do you suggest similar options?

Yes. On our website, you will find a section with similar products, where we show the most popular items from our collection that might be an alternative to the product you are looking for. Additionally, you can contact our Customer Support team to help you find an alternative for your marketing campaign.

How are delivery times calculated?

The delivery time includes both the production and shipping time from the factory to the final destination. After confirming your order, you will receive a print proof within 24 hours. Only after receiving your approval of this proof and confirmation of payment will we start production. Delivery time is calculated from this point.

Is there a minimum order? Can I buy just one unit of a product?

At Gift Campaign, we work with very low minimum quantities, but we do not offer the option to buy just one unit. The minimum quantity can vary depending on the product, so we recommend checking this information on the product details page.

What do the "starting from" prices on your website mean?

The "starting from" prices on our website refer to the unit price of the item for an order of 1000 units with no printing.

What does the price for product customisation include?

The price we provide includes all aspects related to customisation: it covers the vectorisation of most logos (depending on their complexity), as well as fixed costs related to operating the machines, handling the product, and printing it.

Can I change or cancel my order after confirming it?

Yes. You can cancel or change your order as long as it has not yet entered production.

If a product is defective, will I get a refund?

Yes. In this case, please send us a photograph showing the defect clearly, and if applicable, showing that the problem occurs in multiple units. Our Customer Service team will review the situation as quickly as possible to process a refund, provide credit for another order, or replace the damaged or defective items.

I can’t find the product I need. What should I do?

If you have searched our catalogue and cannot find the product you need, we recommend contacting our Customer Service team. Our agents will provide you with advice on the various options and alternatives available, with no obligation.

Can I receive a printed sample with my logo?

Yes. However, the cost of a printed or customised physical sample may be high. Therefore, we recommend requesting a free virtual sample first and, if you have concerns about material quality, requesting a physical sample of the product without printing.

Can I order a different quantity than those listed on the site?

Yes. Our price calculator shows some preset quantities for your reference. However, you can enter any other quantity you wish in the lower text box and click the “Update” button to see the price applied to that quantity.

Are delivery times guaranteed?

We will always do everything within our power to meet the indicated delivery times, as we understand how important it is for you to receive your order on time. However, we cannot always predict or prevent possible delays or unforeseen circumstances beyond our control.

What types of logos are suitable for printing?

It depends on the printing method. For digital printing, no special file format is required; files such as .jpg or .pdf are acceptable, with a recommended quality of 300 dpi for a high-quality result. For other printing techniques, a vectorised file is ideal. If you don't have a vectorised file, we can handle the vectorisation for you.

What should I do if I don't have my logo in vector format?

If you don't have your logo in vector format, don't worry: we will take care of the vectorisation. However, please note that this process takes approximately 24 hours, which may slightly delay the production of your order.

What is a PMS colour and why do I need it?

A PMS (Pantone Matching System) colour is a system that assigns a specific numerical value to each colour. This ensures that the printed colour exactly matches the specified colour. If you don't know the PMS value for your logo, don’t worry; we will find the closest match.

What does it mean if a logo is pixelated?

An image in a standard format, such as .jpg or .png, is made up of tiny squares called pixels. When the image (in this case, a logo) loses quality, these squares become larger and more visible, resulting in a pixelated appearance.

How can I be sure that my order will be printed correctly?

Firstly, we will send you a virtual sample included in the quote so you can get an approximate idea of how the product will look with your logo. After approving the quote and confirming the order, you will receive a digital print proof with all the printing details, which must be approved before production begins.

Is it possible to print the logo in more than one position?

Yes, it is possible. Please contact our Customer Support team if you wish to customise a product in more than one position.

Can I print each product with a different name?

Yes. For many products, this option is available but only with certain printing techniques. If you want to personalise each unit with the name of a team member, please contact our Customer Service team for advice.

Can I choose the colour for laser printing?

For laser engraving, the colour of the print depends on the material of the product’s surface, and you cannot choose a specific colour. However, we have products (mugs, notebooks, pens, etc.) with different interior colours that are exposed and visible when laser engraved.

Can you modify the colour of a logo I send you?

Yes, we can change the colour of the logo you send us. Just specify the shade you want, and our team will provide you with a mock-up so you can see how it will look on the selected product.

Can I print the logo in a position not mentioned on the site?

There may be more printing positions available than those mentioned on our site. Therefore, we recommend contacting our Customer Service team, specifying the product you wish to purchase, to get information on this matter.

What if I don’t have a logo or design to print?

If you don’t have a logo or image to include on your merchandise and want them personalised, we can add the text you desire in the font or typeface you specify.

What does it mean if a logo is vectorised?

A vectorised logo is made up of vectors rather than pixels. The main advantage of vector logos is that resizing them does not affect the image quality. Common file formats for vector graphics include .pdf, .cdr, .svg, .eps, and .ai.

How can I tell if my logo is vectorised?

Vector images are typically in formats like .ai, .svg, .cdr, .pdf, or .eps. If your file has a different extension, it is likely not vectorised. Additionally, if you zoom in on the image and see small squares, it is pixelated and needs to be vectorised.

Are PMS and CMYK the same thing?

No. PMS (Pantone Matching System) colours are pre-mixed before printing, while CMYK (Cyan, Magenta, Yellow, Black) inks are mixed during the printing process. CMYK is ideal for full-colour prints on paper, while PMS provides single colour values, making it more suitable for logos.

What is a film positive and why is it important for printing your logo?

A film positive is an opaque print that reproduces the design of your logo. It is important to work with vector images for this. If the design has multiple colours, a separate film positive is needed for each colour. This serves as the "template" for the printing process.

When will I receive the print proof with my logo?

Our quotes include a virtual sample for a visual reference of how the product will look with your logo. After confirming the quote, you will receive a detailed print proof within 24 business hours. This proof is prepared and checked by our production team.

How can I upload more than one logo when confirming my order?

To upload multiple logos, select them in the relevant box by holding down the CTRL key while selecting each image after clicking "Upload files."

Will I pay more if I print the same logo on different colours of the same product?

There is no additional cost for printing the same logo on a product in different colours, as long as the logo and its colour remain the same. For example, you can order bottles in red, blue, and black and print the same white logo on all of them at no extra charge.

Is it possible to print in gold or silver PMS colours?

Not all products allow direct printing of gold or silver PMS colours. However, you can choose a PMS close to gold or silver to achieve a similar effect.

Is four-colour printing the same as full-colour printing?

No. Four-colour printing, such as pad printing or screen printing, uses only four different inks and is suitable for logos with up to four colours. Full-colour printing, or four-colour process (CMYK), uses the CMYK system to reproduce images in full colour.

What is the maximum printing area allowed?

The maximum printing area depends on each product and printing technique. The product details page specifies these areas so you can see the printing possibilities for your logo.

How much does shipping cost?

Shipping is free throughout mainland United Kingdom with our Standard delivery service, with no minimum order requirement. However, in some cases, we offer expedited shipping (Express delivery). To find out the conditions for this faster shipping option, please contact us, and a member of our team will answer all your questions.

Is there an option for Express shipping to reduce delivery times?

Yes. Depending on the type of merchandise selected, we may offer expedited shipping to shorten delivery times. In some cases, this option may already be included in the Standard service at no additional cost. Contact us, and a member of our team will inform you about the specific conditions for the product you want.

Can I collect the order from your offices?

Our offices only handle the administrative procedures related to the sale of corporate gifts. We do not have a warehouse or receive goods from carriers, so it is not possible to pick up orders from our premises.

Can I send someone to your office or factory to collect the products?

It is not possible to send a carrier to collect the items. Our offices only manage the purchase process but cannot receive orders. Additionally, some of our factories are located outside the UK, so the most efficient and quickest way is for Gift Campaign to manage the shipping.

When will I receive the invoice for my order?

Typically, we provide the invoice as soon as the order is dispatched. However, if you need it sooner, please contact us, and a member of our team will email it to you as quickly as possible.

When will my order be delivered?

The usual delivery time for our corporate merchandise is 7 to 10 working days, starting from the final approval of the print proof. However, this period may vary depending on the type of product, the customization technique, and the factory location. You can see the estimated delivery time after selecting the colour, technique, and quantity of the desired item.

Who will send my products?

We work with top transportation services to ensure your order arrives as quickly as possible. Depending on where the factory is located for printing and dispatch, we use different carriers. Currently, we work with TNT, DHL, and UPS.

What should I do if I haven’t received my order by the expected date?

If you haven't received your purchase by the expected date, there may have been a delay. In this case, you can contact the carrier responsible for the shipment directly, providing the tracking number we sent you. The carrier should provide you with updated information on the delivery status.

Can I change the delivery address for an order that is already in production?

Once the order enters the production phase, it is no longer possible to change the delivery address. Therefore, it is crucial to verify that the information is correct and request any necessary changes before approving the print proof.

How can I check the status of my order delivery?

When the order leaves the factory, you will receive a tracking code from the carrier. This way, you can check the status of your order at any time on the carrier’s website.

I want to return the printed items. Is that possible?

You can only return the items if they do not meet the agreed conditions or if there is a printing error or defect with the item. To proceed, you will need to send us photographs of the issues with the products so we can assess the situation and provide a solution.

I received the wrong products. What should I do?

In this case, please contact us by email, attaching a photograph of the delivery note and the products you received. We recommend including your order number as well, to help us locate your order more quickly. Once we receive this information, we will process your request and provide a solution.

Is there a money-back guarantee?

If the product is damaged or there is a printing error, please send us a photograph of the defects and the order number. Before proceeding with any return, we need to review the issues with the goods. In many cases, we will arrange for a carrier to collect the items. If the problem or defect is confirmed, we may offer a refund, credit for a future order, or a full replacement of the order.

Can I return my unprinted products?

Yes, you can return the non-printed items purchased from Gift Campaign if you inform us within 15 days of receiving the order. If the return is due to defects in the product (in appearance or functionality), we will handle the collection of the products and will issue a refund or replace the product. If the return is not due to product defects, the buyer will need to cover the return shipping costs before we process the refund or replacement.

The products are poorly printed. What should I do?

If the printing on your promotional items is incorrect, contact our Customer Service team and send us photos of the printing defects. Our agents will assess the situation and manage the collection and replacement of the defective products, if confirmed.

Can the ink colour of the pens be changed?

It depends on the model. The product description will specify the default ink colour included. In some cases, it is possible to request a colour change. Please contact us to find out the options available for that specific pen. If a change is not possible, we will assist you in finding a similar model with the desired ink colour.

Can FFP2 or surgical masks be personalised with a logo?

Customising FFP2 or surgical masks is not possible. This is because the printing process could affect or compromise the level of protection they offer. However, we have a wide range of customisable fabric masks that provide similar protection.

How should fabric bags be washed to prevent the print from deteriorating?

The most recommended method to prevent the print on fabric bags from deteriorating is hand washing, as it is less aggressive. If you need to use a washing machine, it is best to use short, low-temperature cycles, although repeated washes can still cause deterioration. Maintenance can vary depending on the material of the bag and the type of customisation, so we recommend contacting our team for the most suitable advice for your specific case.