Frequently asked questions

Yes. We work with both businesses and private individuals. You can place an order whether you need promotional products for a company, an event, or a personal project. Products can be ordered with or without customisation, provided the minimum order quantity shown on the product page is met.

Minimum order quantities might vary depending on the product and printing method. This information is always displayed on the relevant product page. While we specialise in low minimum quantities compared to industry standards, single-unit purchases are not available due to manufacturing and setup requirements.

Yes. We regularly manage large-volume promotional campaigns across the United Kingdom, including multi-location deliveries. Our team coordinates production, branding, and logistics to ensure consistent quality and on-time delivery, even for orders involving a high number of items shipped to multiple addresses.

Yes. We have worked with public administrations, including city councils, as well as large national and international companies. These organisations rely on us for our ability to meet strict quality standards, fixed deadlines, and the logistical demands of large-scale orders.

Promotional products involve fixed setup costs, such as artwork preparation and printing setup. When you order higher quantities, these fixed costs are spread across more units, which naturally reduces the price per item. In addition to this cost distribution, we also apply additional volume-based discounts for larger orders. This means that beyond the savings from setup costs, higher quantities benefit from preferential pricing. As a result, the larger the order, the lower the unit price, allowing you to maximise value on large-scale campaigns.

“Prices from” indicates the lowest possible unit price for that product. This price is usually based on a high-volume order with custom printing. The final price will depend on quantity, personalisation, and delivery options, all of which are clearly shown before you place your order.

The Happy Customers counter shows how many unique clients have ordered that product at least once. This data is based on completed purchases across all countries where we operate and reflects real customer demand for that item.

Our prices are fully transparent and all-inclusive. The final price shown includes artwork setup costs, printing, product handling, and standard delivery to Great Britain and Northern Ireland. There are no hidden fees added after checkout.

Yes. Every order is assigned a dedicated promotional products advisor who will be your single point of contact. Your advisor will assist you from artwork approval through production and delivery, ensuring clear communication and that your order meets the agreed specifications and deadlines.

You can pay securely by bank transfer or by credit or debit card (Visa or Mastercard). All card payments are processed through Stripe, a certified payment platform that ensures secure handling of your payment details.

Yes. You can request a free virtual sample, showing your logo digitally applied to the selected product. This allows you to review placement and appearance before ordering. If you would like to assess the product’s quality, size, and colour in person, we can also send an unprinted physical sample. Printed physical samples are available on request, although they involve higher costs due to production setup and machinery preparation.

Yes. The quantities displayed in the product configurator are standard reference options. If you need a different quantity, you can enter any number above the minimum order requirement in the “Other quantity” field, and the price will be calculated accordingly.

Reordering is simple. Just provide your previous order number by email, phone, or through our contact form. We will retrieve your artwork and order details and manage the repeat order for you, ensuring consistency with your original purchase.

If a product is temporarily unavailable, you can check the “Stock” tab on the product page to see expected restock dates and incoming quantities. If your delivery timeline does not allow you to wait, our Customer Service team can help you find suitable alternatives, or you can explore similar items suggested on the product page.

If you are looking for a specific product that is not listed in our catalogue, contact us directly. Our advisors will either source the product through our supplier network or recommend alternative options that meet the same functional and branding requirements.

You can modify or cancel your order free of charge as long as production has not started. Once the final print proof is approved and payment is completed, production usually begins within hours, and changes are no longer possible. For this reason, we strongly recommend reviewing all details carefully before approving the print proof.

We do not operate a field sales team. Our process is fully online, which allows us to work efficiently and offer competitive pricing. That said, every client receives personalised support from a dedicated advisor, who is available by phone or email to assist you at every stage of the order

The most suitable logo formats depend on the chosen printing technique, but vector files are always preferred. Formats such as .ai, .eps, .pdf, or .svg allow the artwork to be scaled to any size without loss of quality, which is essential for techniques like screen printing, pad printing, or laser engraving. Image files such as .jpg or .png can be used for digital printing or sublimation, provided they are high quality. In these cases, we recommend a minimum resolution of 300 dpi to ensure sharp and accurate results.

The finished product will closely match the approved digital proof. The proof is created to define proportions, logo placement, and colours as accurately as possible before production. It serves as a visual reference and quality checkpoint, ensuring your logo is reproduced faithfully on the final item.

Minor variations can occur, particularly with natural materials such as bamboo or wood. Differences in grain, texture, or porosity may cause slight changes in tone or engraving depth. These variations are inherent to natural materials and are considered a normal characteristic that adds authenticity and uniqueness to each item. For standard materials, variations are minimal and always kept within professional production tolerances.

A vector logo is created using mathematically defined lines and shapes rather than pixels. This allows the design to be resized indefinitely without becoming blurry or pixelated.You can usually identify a vector file by its extension, such as .ai, .eps, .svg, or .pdf. A simple test is to zoom in closely on the logo: if the edges remain perfectly sharp, the file is vector. If you see small squares or blurred edges, it is a raster image.

Yes. If you do not have your logo in a vector format, we can vectorise it for you at no additional cost in most cases. For complex logos, an additional fee may apply, and the process can add up to one extra business day to your order timeline. Vectorisation is completed before the final print proof is sent for approval.

Pantone Matching System (PMS) is an internationally recognised colour standard used in professional printing. Each colour is assigned a specific code, ensuring consistent colour reproduction across different materials and production runs. Using Pantone® colours is especially important for brand logos, as it ensures your merchandise matches your corporate identity as closely as possible. If you do not know your Pantone® references, our technical team will select the closest match to maintain visual consistency.

The difference lies in how colours are produced. Pantone® colours are created by mixing inks before printing, resulting in flat, precise colours that are ideal for logos and brand elements. CMYK uses a combination of cyan, magenta, yellow, and black inks applied during printing. This method is best suited for photographs, gradients, and complex designs with multiple shades rather than solid brand colours.

We follow a structured, double-validation process. First, you receive a virtual sample alongside your quote to visualise the product with your logo. After order confirmation, we send a detailed digital production proof within 24 to 48 business hours. Production only begins once you provide written approval of this final proof. This process ensures accuracy and significantly reduces the risk of errors.

Most products offer several predefined print positions, which are shown on the product page. Depending on the item and printing technique, multiple customisation options may be available. If you require a print position that is not listed, you can contact us. Our team will check technical feasibility with our production partners and advise you accordingly, without obligation.

Yes. Many of our products allow individual personalisation, meaning each unit can feature a different name or text. This option is particularly popular for employee welcome packs or corporate gifts. Individual personalisation involves additional production steps and is therefore subject to an extra cost. It is only available with specific techniques such as laser engraving or digital printing, which allow variable data to be applied accurately.

If you do not have a logo or finished artwork, you can still brand your products. Our team can create a text-based design using your message and preferred font. You will receive a digital mock-up for approval before production begins, ensuring the final result meets your expectations.

Laser engraving is the most durable printing technique, as it permanently engraves the design into the material and cannot wear off over time. For materials such as plastic or fabric, techniques like screen printing and pad printing offer excellent durability and are suitable for products intended for frequent or long-term use.

No. Laser engraving does not apply colour. Instead, the laser removes a thin surface layer of the material, and the resulting colour depends on the base material itself. Some products, such as mugs, notebooks, or pens, are manufactured with special coatings that reveal a contrasting colour when engraved. In these cases, the final engraved colour is determined by the product design rather than by ink selection.

Yes. If you need your logo printed in a different colour, simply let us know your preference. Our team will adjust the artwork and provide a virtual sample on the selected product so you can review and approve the result before production.

A film, also known as a photolith, is a production element used in traditional printing techniques such as screen printing or pad printing. It acts as the master template that transfers your design onto the product. One film is required for each logo colour and must be created from a vector file. This is a fixed setup cost that is included in the order price and does not change based on the number of units produced.

You can upload multiple files during checkout in several ways. You can select multiple files at once by holding the CTRL key while clicking, drag and drop files from another window, or upload each logo individually using the “Upload logo” button.

No. As long as the logo colour remains the same, you can mix product colours at no additional cost. For example, you can order bottles in different colours and apply the same white logo across all units without incurring extra charges.

Many products can be printed using metallic inks, including gold or silver, referenced using Pantone® colour codes. Availability depends on the product material and the selected printing technique. If you are interested in this option, our customer service team will confirm feasibility. If metallic printing is not technically possible, we will suggest an alternative colour that offers a similar visual effect.